:root{--paper: #f4f3ef;--surface: #ffffff;--surface-2: #faf9f6;--ink: #1b232e;--ink-2: #3d4654;--muted: #727680;--faint: #9a9da6;--line: #e6e3dc;--line-strong: #d8d4cb;--accent: #0e7361;--accent-soft: #e3efe9;--accent-ink: #0a5447;--p1: #bb3b32;--p1-soft: #f7e6e3;--p2: #b5751a;--p2-soft: #f6ecd9;--p3: #5f6b7a;--p3-soft: #e9ecef;--radius: 10px;--radius-sm: 7px;--shadow-sm: 0 1px 2px rgba(27, 35, 46, .05);--shadow-md: 0 6px 24px -10px rgba(27, 35, 46, .18);--sans: "IBM Plex Sans", system-ui, sans-serif;--mono: "IBM Plex Mono", ui-monospace, monospace}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--paper);color:var(--ink);font-family:var(--sans);font-size:14px;line-height:1.55;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}button{font-family:inherit;cursor:pointer}.app{max-width:1320px;margin:0 auto;padding:22px 26px 30px;display:flex;flex-direction:column;gap:18px;min-height:100%}.topbar{display:flex;align-items:center;justify-content:space-between}.brand{display:flex;align-items:center;gap:13px}.brand__mark{width:38px;height:38px;border-radius:9px;background:var(--accent);color:#fff;display:grid;place-items:center;font-weight:700;font-size:20px;letter-spacing:-.02em;box-shadow:inset 0 0 0 1px #ffffff29}.brand__name{font-weight:600;font-size:16px;letter-spacing:-.01em}.brand__sub{color:var(--muted);font-size:12.5px}.topbar__right{display:flex;align-items:center;gap:16px}.topbar__meta{text-align:right;line-height:1.35}.topbar__queue{display:block;font-weight:600;font-size:13px}.topbar__date{color:var(--muted);font-size:12.5px}.refresh-btn{display:inline-flex;align-items:center;gap:7px;background:var(--surface);border:1px solid var(--line-strong);color:var(--ink-2);font-size:13px;font-weight:550;padding:7px 13px;border-radius:8px;box-shadow:var(--shadow-sm);transition:border-color .12s ease,color .12s ease,background .12s ease}.refresh-btn:hover:not(:disabled){border-color:var(--accent);color:var(--accent-ink)}.refresh-btn:focus-visible{outline:2px solid var(--accent);outline-offset:1px}.refresh-btn:disabled{opacity:.65;cursor:default}.refresh-icon{display:block}.refresh-icon.is-spinning{animation:spin .8s linear infinite;transform-origin:50% 50%}@keyframes spin{to{transform:rotate(360deg)}}@media(prefers-reduced-motion:reduce){.refresh-icon.is-spinning{animation:none}}.live-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--accent);margin-right:5px;vertical-align:middle;box-shadow:0 0 #0e736180;animation:livepulse 2.4s ease-out infinite}@keyframes livepulse{0%{box-shadow:0 0 #0e736173}70%{box-shadow:0 0 0 6px #0e736100}to{box-shadow:0 0 #0e736100}}.loading-state{flex:1;display:grid;place-items:center;color:var(--muted);background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);min-height:280px;font-size:14px}@media(prefers-reduced-motion:reduce){.live-dot{animation:none}}.summary{display:grid;grid-template-columns:1fr 1fr 1.7fr;gap:14px}.metric{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px;box-shadow:var(--shadow-sm);position:relative;overflow:hidden}.metric:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--line-strong)}.metric--teal:before{background:var(--accent)}.metric--amber:before{background:var(--p2)}.metric__label{font-size:11.5px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}.metric__value{font-family:var(--mono);font-size:34px;font-weight:500;letter-spacing:-.02em;margin-top:8px;line-height:1;color:var(--ink)}.metric__sub{color:var(--muted);font-size:12.5px;margin-top:7px}.metric--wide{display:flex;flex-direction:column}.prio-dist{margin-top:12px;display:flex;flex-direction:column;gap:12px;flex:1;justify-content:center}.prio-dist__bar{display:flex;height:12px;border-radius:6px;overflow:hidden;background:var(--surface-2);border:1px solid var(--line)}.prio-dist__seg{height:100%}.prio-dist__seg+.prio-dist__seg{border-left:2px solid var(--surface)}.prio-dist__legend{display:flex;gap:22px;flex-wrap:wrap}.prio-dist__item{display:flex;align-items:baseline;gap:7px;font-size:12.5px}.legend-dot{width:9px;height:9px;border-radius:3px;align-self:center}.legend-key{font-family:var(--mono);font-weight:600}.legend-name{color:var(--muted)}.legend-count{font-family:var(--mono);font-weight:600;color:var(--ink)}.prio-p1{background:var(--p1)}.prio-p2{background:var(--p2)}.prio-p3{background:var(--p3)}.workspace{display:grid;grid-template-columns:372px 1fr;gap:16px;flex:1;min-height:0}.ticket-list{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);display:flex;flex-direction:column;overflow:hidden;max-height:calc(100vh - 220px)}.ticket-list__head{display:flex;align-items:center;justify-content:space-between;padding:13px 16px;border-bottom:1px solid var(--line);font-weight:600;font-size:12px;letter-spacing:.05em;text-transform:uppercase;color:var(--muted);background:var(--surface-2)}.ticket-list__count{font-family:var(--mono);background:var(--ink);color:#fff;border-radius:20px;padding:1px 9px;font-size:11.5px;letter-spacing:0}.ticket-list ul{list-style:none;margin:0;padding:6px;overflow-y:auto}.ticket-row{width:100%;text-align:left;background:transparent;border:1px solid transparent;border-radius:var(--radius-sm);padding:0;display:flex;gap:0;overflow:hidden;transition:background .12s ease,border-color .12s ease}.ticket-row:hover{background:var(--surface-2)}.ticket-row:focus-visible{outline:2px solid var(--accent);outline-offset:1px}.ticket-row.is-active{background:var(--accent-soft);border-color:#c8e0d7}.ticket-row__rail{width:3px;flex:none;align-self:stretch;opacity:.85}.ticket-row__main{padding:11px 13px 12px;min-width:0;flex:1}.ticket-row__top{display:flex;align-items:center;gap:8px}.ticket-row__id{font-family:var(--mono);font-size:11.5px;color:var(--faint);margin-right:auto}.ticket-row__subject{margin-top:6px;font-weight:550;font-size:13.5px;color:var(--ink);line-height:1.35;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.ticket-row__meta{margin-top:7px;display:flex;align-items:center;gap:7px;font-size:12px;color:var(--muted)}.ticket-row__cat{color:var(--accent-ink);font-weight:550}.ticket-row__time{font-family:var(--mono);font-size:11px}.dot-sep{width:3px;height:3px;border-radius:50%;background:var(--line-strong);flex:none}.detail{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:26px 30px 30px;overflow-y:auto;max-height:calc(100vh - 220px);animation:rise .18s ease}@keyframes rise{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}.detail--empty{display:grid;place-items:center;color:var(--muted)}.detail__crumb{display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--muted)}.detail__id{font-family:var(--mono);color:var(--ink-2);font-weight:600}.detail__subject{font-size:22px;font-weight:600;letter-spacing:-.015em;margin:8px 0 14px;line-height:1.25}.detail__chips{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.detail__body{margin:24px 0 4px}.field-label{font-size:11.5px;font-weight:600;letter-spacing:.05em;text-transform:uppercase;color:var(--faint);margin-bottom:8px}.field-label--row{display:flex;align-items:center;justify-content:space-between}.ticket-message{margin:0;color:var(--ink-2);background:var(--surface-2);border:1px solid var(--line);border-left:3px solid var(--line-strong);border-radius:var(--radius-sm);padding:14px 16px;font-size:14px}.triage{margin-top:26px;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}.triage__head{display:flex;align-items:center;justify-content:space-between;padding:12px 18px;background:var(--ink);color:#fff}.triage__title{font-weight:600;font-size:13px;letter-spacing:.02em}.triage__model{font-family:var(--mono);font-size:11.5px;color:#b9c2cf;background:#ffffff14;padding:2px 9px;border-radius:20px}.triage__grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:var(--line);border-bottom:1px solid var(--line)}.triage-cell{background:var(--surface);padding:14px 18px}.cell-strong{font-weight:600;font-size:15px}.cell-muted{color:var(--muted);font-weight:400}.triage-block{padding:18px;border-bottom:1px solid var(--line)}.triage-block:last-child{border-bottom:none}.sentiment{margin:0;color:var(--ink-2);font-style:italic}.response-card{background:var(--surface-2);border:1px solid var(--line);border-radius:var(--radius-sm);padding:16px 18px;color:var(--ink-2);line-height:1.65;white-space:pre-wrap}.containment-note{margin:0;color:var(--ink-2)}.copy-btn{border:1px solid var(--line-strong);background:var(--surface);color:var(--ink-2);border-radius:6px;padding:3px 12px;font-size:12px;font-weight:550;letter-spacing:0;text-transform:none;transition:border-color .12s ease,color .12s ease}.copy-btn:hover{border-color:var(--accent);color:var(--accent-ink)}.callout{display:flex;gap:12px;padding:14px 18px;border-bottom:1px solid var(--line)}.callout--ferpa{background:var(--p1-soft)}.callout__icon{color:var(--p1);padding-top:2px}.callout__title{font-weight:600;color:#8f2d26;margin-bottom:2px}.callout p{margin:0;color:var(--ink-2)}.yn{font-weight:600;font-size:14.5px}.yn--yes{color:var(--accent-ink)}.yn--no{color:var(--ink-2)}.pill{display:inline-flex;align-items:center;gap:6px;font-family:var(--mono);font-weight:600;font-size:11.5px;padding:2px 9px 2px 7px;border-radius:6px;border:1px solid transparent}.pill__dot{width:7px;height:7px;border-radius:50%}.pill__sub{font-family:var(--sans);font-weight:500;opacity:.8}.pill.prio-p1{background:var(--p1-soft);color:#8f2d26;border-color:#ecc9c4}.pill.prio-p1 .pill__dot{background:var(--p1)}.pill.prio-p2{background:var(--p2-soft);color:#8a5612;border-color:#e8d2a8}.pill.prio-p2 .pill__dot{background:var(--p2)}.pill.prio-p3{background:var(--p3-soft);color:#4a5563;border-color:#d6dade}.pill.prio-p3 .pill__dot{background:var(--p3)}.tag{display:inline-flex;align-items:center;font-size:12px;font-weight:550;color:var(--accent-ink);background:var(--accent-soft);border:1px solid #cbe2da;padding:2px 10px;border-radius:6px}.ferpa-chip{display:inline-flex;align-items:center;gap:4px;font-size:10.5px;font-weight:600;letter-spacing:.03em;color:#8f2d26;background:var(--p1-soft);border:1px solid #ecc9c4;padding:1px 7px;border-radius:5px}.ferpa-badge{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:550;padding:3px 11px;border-radius:6px;border:1px solid}.ferpa-badge.is-flagged{color:#8f2d26;background:var(--p1-soft);border-color:#ecc9c4}.ferpa-badge.is-clear{color:var(--muted);background:var(--surface-2);border-color:var(--line)}.ticket-list ul::-webkit-scrollbar,.detail::-webkit-scrollbar{width:10px}.ticket-list ul::-webkit-scrollbar-thumb,.detail::-webkit-scrollbar-thumb{background:#d7d3ca;border-radius:8px;border:3px solid var(--surface)}@media(max-width:960px){.summary{grid-template-columns:1fr 1fr}.metric--wide{grid-column:1 / -1}.workspace{grid-template-columns:1fr}.ticket-list{max-height:420px}.detail{max-height:none}}@media(prefers-reduced-motion:reduce){.detail{animation:none}}